Product Warranty

Welcome to Marvels Co, where each piece of our lab-grown diamond engagement rings and designer jewelry reflects our unwavering commitment to exceptional craftsmanship and quality. We take pride in the durability and beauty of our creations, and to ensure your peace of mind, we offer a comprehensive Product Warranty.

  1. Limited Lifetime Warranty

Marvels Co. stands behind the quality of every piece we create. We offer a limited lifetime warranty that covers manufacturing defects in materials and craftsmanship. This warranty extends to the original purchaser and is non-transferable.

  1. Warranty Coverage

Our warranty covers:

  • Loose or lost stones due to defects in setting
  • Breakage or damage to the item due to defects in manufacturing
  • Issues related to plating, tarnishing, or discoloration that arise from normal wear and tear
  1. Exclusions

Our warranty does not cover:

  • Damage resulting from accidents, mishandling, or misuse
  • Alterations or modifications made by parties other than Marvels
  • Damage due to exposure to harsh chemicals or extreme conditions
  1. Warranty Process

To initiate a warranty claim, please follow these steps:

  • Contact our Customer Support team at CS@MarvelsCo.com or 800.754.1030 to request a Return Authorization Number (RAN).
  • Ship the item to us securely, along with the RAN, proof of purchase, and any relevant documents.
  • Our expert team will assess the item and determine whether the issue is covered by the warranty.
  • If the issue is covered, we will repair or replace the item at no cost to you.
  1. Repairs and Replacements

If your item requires repair or replacement under warranty, we will make every effort to restore its original beauty. If the specific piece is no longer available, we may offer a comparable replacement of equal value.

  1. Contact Us

If you have any questions or need assistance with our Product Warranty, please don't hesitate to contact our Customer Support team at CS@MarvelsCo.com or calling 800.754.1030. We're here to ensure your experience with Marvels is nothing short of exceptional.

Marvels' Product Warranty is a testament to our dedication to providing you with jewelry that withstands the test of time, reflecting the enduring beauty of your cherished moments. Thank you for choosing Marvels – your trust and satisfaction drive us to deliver excellence in every facet of our creations.

Last updated: 8/26/2023