Thank you for choosing Marvels Co. as your destination for exceptional lab-grown diamond engagement rings and designer jewelry. We're dedicated to providing you with pieces that reflect your unique style and bring joy to your special moments. If, for any reason, you're not completely satisfied with your purchase, our Return Policy is designed to ensure a smooth and hassle-free process.
- Eligibility for Returns
We accept returns within 15 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and accompanied by the original packaging, including all certificates and documents provided.
- Process for Returns
To initiate a return, please follow these steps:
- Contact our Customer Support team at CS@MarvelsCo.com or 800.754.1030 within 15 days of receiving your order to request a Return Authorization.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) along with detailed instructions on how to package and ship the item securely.
- Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item. Please package the item securely to prevent any damage during transit.
- Inspection and Processing
Once we receive the returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria. If the item is in its original condition, we will proceed with the return process.
- Refund or Exchange
You have the option to choose between a refund or an exchange for another item of equal value. Refunds will be issued to the original payment method within 3 business days of approving the return. Please note that shipping fees are non-refundable.
- Custom Orders and Engraved Items
Custom orders and items that have been engraved with personalized messages or designs are not eligible for return or exchange unless they are defective or damaged upon arrival.
- Warranty and Repairs
Each Marvels piece is meticulously crafted to the highest standards. In the unlikely event of a defect, please refer to our Warranty and Repairs policy for detailed information on how we handle such situations.
- Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our Customer Support team at CS@MarvelsCo.com or 800.754.1030. We're here to assist you every step of the way.
At Marvels, your satisfaction is our top priority. We're committed to providing you with an exceptional shopping experience, and our Return Policy is designed to ensure your peace of mind when making a purchase from our collection of exquisite jewelry.
Last updated: 8/26/2023